Tuesday, January 10, 2012

Netflix Ireland, The facebook mistake

Netflix appears to have made an error with facebook integration that has dissuaded some Irish people from trying out the service. I experienced it myself, I read others complaining about it in forum posts and during feedback to a Reed Hastings interview on Irish radio this morning.

You can sign up for a Netbook free trial using Facebook or just just using an email address. The sign in page does not appear to give you a choice however - you just get offered one or the other leading many to assume that you have to use Facebook to access Netflix. Some may enjoy the social networking aspect of Facebook integration but others are put off by it and have been dissuaded from trying Netflix because they do not appear to have a choice.

Worse still is that the algorithm for offering facebook or email seems to be borked.  I assume it uses cookies to decide whether or not you are a Facebook user but something isn't working correctly. I don't use Facebook but on my computer my only choice was Facebook login. My wife uses Facebook but on her computer the only choice was email login.

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