Thursday, August 25, 2016

I much prefer "live chat" to phone calls for customer support.

If a company has a live chat service I will always use it in preference to phoning the company to try and get customer support. I find it is is quicker to get in contact with someone and I find that it is generally quicker to get a problem resolved using live chat. This is despite the fact that the actually chat responses can be slow coming and the support reps are almost certainly multitasking multiple customer queries. I suspect that companies put a higher level of support staff on their live chat lines than on their phone lines because of the savings associated with multiplexing.

An added bonus of live chat is that you can keep a transcript of the conversation. Many companies will actually email a transcript but you can usually screen capture it yourself. This can be handy if ever you need to refer back to it.


Enderal, free RPG built on Skyrim is Great

I am currently playing Enderal a free total conversion mod which offers a totally new RPG using the Skyrim engine.

It is great. Not just great for a mod or a free game. It is just great. The story is great. The quests are great. The graphics and sound are great. The voice acting is great (even in English translation). The game is remarkably stable and bug free.  How did they achieve all of this on a budget of zero euro? I have no idea.

If you have Skyrim (any version) then you can download Enderal here in either English or the original German versions. You need to download both the installation package and the launcher. Put the launcher into your Skyrim directory (probably C:\Program Files (x86)\Steam\steamapps\common\skyrim). Run the launcher and hit "install now". Navigate to the installation package when prompted.